Our Mystery Shoppers
Get Inside Your Customer Experience!



No matter what industry you’re in - the customer experience is what sets you apart from your competitors. Delivering on your carefully designed and curated brand promise is critical for your brand’s long term success and profitability.

At SeeLevel HX we are true customer experience experts. Every year our mystery shoppers go out and collect more than 250,000 unique, shopping experiences in person.

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More than 250,000 mystery shopping experiences per year

Our shoppers work across North America on projects in virtually every industry. From compliance audits in Retail to buy side due diligence in Financial Services, Seelevel HX has the reach and experience to execute your project.

Nationwide network of over 650,000 mystery shoppers

Our shopper database allows selections across income levels, gender, ethnicity and a range of other filters that enable us to create a custom program, tailored to your needs and budget.

Industry leading customer experience reporting

Our reports are prepared and reviewed by professional data analysts.  Data is presented by way of easy to read infographics that highlight areas of strengths and weakness.  We provide actionable insights for all levels of management and offer push/pull reporting for an unlimited number of individuals and hierarchies.

Agile Research

We are able to design and execute your customer research faster than anyone in the industry.  In fact we have delivered completed custom studies in as little as 48 hours from the original inquiry!

Key Industries we service

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Retail mystery shopping services

Retailers are facing extraordinary challenges to ensure customers are engaged. Seelevel HX works for major retailers and brands. Take a look at some of our retail mystery shopper case study page that covers anything from customer service to compliance.

QSR and Restaurant Mystery Shopping services

For the restaurant industry Seelevel HX has been conducting groundbreaking research like the annual comparative Drive Through Shopper Study and the upcoming Food on Demand Study. Check out our restaurant case studies that includes successful projects like competitive menu surveys and competitive pricing research.

Financial Services Due diligence

PE companies looking for buy side due diligence support use Seelevel HX for fast answers!  We excel at designing innovative approaches to gathering information, from on-site inspection of prospective locations to market share confirmation or validation, shelf space, product availability, competitive pricing and more. Our agile research approach makes us a perfect partner for an acquisition team seeking for a commanding edge, whether to validate an investment thesis or provide confirmatory due diligence.


Read more about our mystery shopping solutions and how we can help you improve your bottom line!